It’s worth trying on a seemingly intractable problem of your own. Start by mapping the systems your issue is connected to, which might mean your company, family relationships, social community, or physical neighborhood. See if any patterns or relationships are revealed when you tell the story visually, and perhaps even a cause of the problem will emerge. As Rittel and Webber said 40 years ago, formulating the problem by tracing it to its sources is the first step in solving a wicked problem.

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